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Tuesday, August 2, 2022

Nintex Office 365 Form - Cannot access in Chrome or Edge Incognito Browser - An Error Occurred. Contact Your Site Administrator to update the app

An When I try to open Nintex Office 365 form, which is showing this Error


"An Error Occurred. Contact Your Site Administrator to update the app."




Root Cause of the Issue:

Google Chrome or browser is starting to implement more security controls in regards to third-party cookies, which is present in Incognito mode . They are beginning to block third-party cookies which Nintex Forms uses to communicate information between SharePoint Online and Nintex office 365 Forms - and Nintex form has blocked, Nintex Forms will not work correctly.


Chrome Browser Solution:

You can do this by:

  1. Open Chrome's Cookies and other site data settings chrome://settings/cookies
  2. Under Sites that can always use cookies add the follow sites, and ensure All cookies, on this site only is NOT selected.

    • [*.]nintexo365.net
    • [*.]nintex.com
    • [*.]sharepoint.com
    • login.microsoftonline.com

Edge Browser Solution:


  1. Launch the Microsoft IE Edge Browsser
  2. Click on horizontal 3dots icon menu for options.
  3. Select Settings from the list.
  4. Switch to the Cookies and Site Permissions from the sidebar menu.
  5. Choose the Cookies and site data option within Site permissions.
  6. Toggle the button to turn ON to Allow sites to save and read cookies data.

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